Shipping & Return policy
Shipping policy
Please allow us 2-3 days to prepare your products and be able to ship them. Domestic shipping takes 3-5 days.
Return Policy
You have 30 days from the day your item arrives to request a return.
To start a return, email us at info@zawwo.com. If your return is approved, we'll send you a return shipping label along with instructions on where to send your package. Items sent back without requesting a return first will not be accepted.
Return shipping costs are the customer's responsibility.
Questions about a return? Reach us any time at info@zawwo.com.
Non-returnable items
Some items can't be returned:
- Opened or used cosmetics, skincare, and personal care products (for hygiene and safety reasons)
- Perishable goods
- Custom or personalized orders
- Hazardous materials, flammable liquids, and aerosols
- Gift cards and sale or clearance items
If you're unsure whether your item qualifies, just ask before sending it back.
Exchanges
The quickest way to get the item you want is to return the one you have. Once your return is approved, we'll email you a free coupon code to place a new order for the replacement item.
Refunds
Once we receive and inspect your return, we'll let you know whether the refund was approved. If it is, the refund goes back to your original payment method within 10 business days. Keep in mind your bank or card issuer may need extra time to post it to your account.
If more than 31 business days have passed since we approved your return and you still haven't seen the refund, contact us at info@zawwo.com
Order cancellation
We ship on a fast, strict schedule, so orders can only be cancelled within 10 minutes of being placed.
After that window, cancellation isn't possible — but you can request a return once the package arrives.